Aardwolf has become a very large mud and it is impossible to keep track of everyone's equipment and reimburse it when lost. Because of this, only Aardwolf items and special trivia items can be reimbursed, and even then, only in special circumstances. This file is (necessarily) long because it hopes to clear up several areas of confusion on eq reimbursement.
If you give your items to someone else to hold to bypass the need for keepflags while you remort (or for any other reason), and they lose them, they are NOT refunded. Quest items lost that were stored on another character other than your spouse, are gone. The only exception to this is if you give your owned items to someone and they refuse to return it. If it is owned by you and is on someone else's pfile (and did not get there because of a failed raid), you have a right to it back.
Items lost because of level restrictions for ANY reason whatsoever are lost. Don't rbid on an item that is too high level for you without accepting this risk. Don't buy an item from someone because you only need a few levels to be able to keep it - the mud could crash at ANY time and it will NOT be saved on your pfile.
If you leave items in a corpse and don't make it back in time (unless because of a problem at the muds end in which case the mud would have been unreachable by everyone), the items are gone. We have already increased corpse times from 30 minutes to 3 hours to give everyone a fair chance at this, please don't ask for more.
The ownership flag is absolute. Whatever name is on an owned item is the unquestionable owner.
Protecting your equipment
Try not to drop quest items on the floor for any reason at all. A lot of people tend to leave items on their manor floor for a spouse to collect later on. If the mud crashes, those items will be gone.
Be careful with donating equipment. Donated items have a timer on them after which the items will disappear and are gone from the game.
If you lose an Aard item, report it to imm (via personal board) as soon as possible.
If the item(s) can be found on either your pfile or your spouses pfile at the last backup, is not found on someone else's pfile and does not show in the logs as reowned or sold, it can probably be restored.
Please report as closely as possible the time/date you last had it, what level it was and if you know it, the serial number as shown in 'identify' and 'lore'. If the item was held by someone else at the last backup, then take it up with that 'someone else'.
A lot of work has to be done to recover lost quest items and every minute spent doing that is a minute less spent developing Aardwolf.
False claims will almost definitely fail and will not be taken lightly.